Returns & Refunds
Last updated March 2026
We want you to be satisfied with your order. If something is wrong, we will make it right.
Return window
You may return unworn, unwashed items in original condition within 30 days of the delivery date. Items must have all original tags attached.
How to start a return
Email us at returns@berserkmode.com with your order number and reason for return. We will reply within 2 business days with a return authorisation and instructions.
Refunds
Once we receive and inspect your return, we will process a refund to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Exchanges
We do not process direct exchanges. If you need a different size or item, return the original and place a new order.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us at returns@berserkmode.com within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund.
Final sale items
Items marked as final sale at the time of purchase are not eligible for return or exchange.